All payments made for an SCGI Quick Guidance Engagement are final and non-refundable once the booking and payment have been successfully confirmed.
A Client’s inability to attend the booked consultation does not create an entitlement to a refund.
SCGI therefore requests Clients to confirm their availability carefully before selecting and paying for a consultation slot.

2. Rescheduling Is Permitted

Although payments are non-refundable, SCGI recognises that circumstances may change.
A confirmed Quick Guidance Engagement may therefore be rescheduled, subject to all of the following conditions:

a. Minimum Notice
The Client must submit the rescheduling request at least six (6) hours before the originally booked consultation time.
b. Rescheduling Window
The replacement consultation shall be scheduled for an available slot not earlier than forty-eight (48) hours after the originally booked consultation time.

c. Working Days
The replacement slot must fall on an SCGI working day, being Monday to Friday, subject to Advisor and slot availability.
Where the 48-hour period falls on a Saturday, Sunday or other non-working period, the consultation may be rescheduled to the next available working-day slot thereafter.

d. Availability
All replacement appointments remain subject to the availability of the relevant SCGI Advisor or another appropriately qualified SCGI Advisor.

The Client may therefore be offered the next reasonably available qualifying slot rather than a specific requested time.

3. Late Rescheduling

A request received less than six (6) hours before the booked consultation time shall not ordinarily qualify for rescheduling.
The booked Engagement shall be treated as utilised and the payment shall remain non-refundable.
Any subsequent consultation will require a new booking and payment.

4. Client No-Show

Where a Client does not attend or join the consultation at the booked time and has not submitted an eligible rescheduling request at least six (6) hours beforehand, the appointment shall be treated as a No-Show.
The Engagement shall be treated as utilised and no refund, credit or replacement consultation shall be due.

5. SCGI-Initiated Rescheduling

Where SCGI is unable to provide the confirmed consultation because of Advisor unavailability, technical failure attributable to SCGI, emergency or another circumstance within SCGI’s reasonable responsibility, SCGI shall offer the Client a replacement appointment without additional consultation charges.
The replacement shall, wherever reasonably practicable, be arranged at a mutually convenient available time.

6. Acceptance

By making payment and confirming an SCGI Quick Guidance booking, the Client acknowledges and accepts that:

 
PAYMENTS ARE NON-REFUNDABLE.
RESCHEDULING REQUIRES A MINIMUM OF SIX (6) HOURS’ PRIOR NOTICE.
THE NEW SLOT SHALL BE NOT EARLIER THAN FORTY-EIGHT (48) HOURS AFTER THE ORIGINAL BOOKED SLOT AND SHALL FALL ON AN AVAILABLE WORKING DAY, MONDAY TO FRIDAY.